FREQUENTLY ASKED QUESTIONS - FAQs

It's easy and free to register as a new member; simply click "Login" in the top right corner. Then, click on "Create Account" to fill in your details. 

We recommend that you read our Terms & Conditions and Privacy Policy before creating your account. 

If the email address that you have selected is already in use, you will be asked to log in instead. Don't worry if you have forgotten your password, as you can request a new password by selecting "Forgot password?"

If you need to reset your password, you can request a new password here by clicking on "forgot your password". Type in the email that you are registered with and click “Submit”. Now we'll send you an email with a link allowing you to create a new password. If you don't receive our email, please make sure to check your spam folder as well.

If you need to edit your personal data, please click here and send us update request and we will sort it out for you asap.  

Subscribe to our newsletter so you can be the first one to find out about all our promotions,

If you would like to update your address list, simply go to “My Account” on the upper right corner. Then click on View Addresses where you can edit your default address, or add new address or set a new default address.

Our rules are simple: your images are kept private unless you choose to share them. You retain copyright over all images.

We're sorry to hear that you're being disconnected just after you've logged in to your account. 

If this happens, clearing your cache and cookies in your browser should solve the issue. 

To clear your browsing data, simply follow these steps: 

Google ChromeOpen the menu by clicking the icon in the top right corner, then select "History". Now click "Clear browsing data" in the top of the page, and delete your data from "the beginning of time".

Internet Explorer 11Click the cogwheel icon in the top right corner, then "Safety" and "Delete browsing history". In the pop up window, tick the data you'd like to delete and confirm by clicking "Delete". 

SafariClick "Safari" in the top left corner, then select "Preferences" - "Privacy". In the dialog box that appears, select "Remove all website data..." to remove your cache and cookies. 

Mozilla FirefoxOpen the menu by clicking the icon in the top right corner, then select "History" and "Clear recent history". Now select "Everything" in the time range to clear, and by clicking "Details" you can select which data to delete. Confirm by clicking "Clear now".

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. By visiting or using this site with your browser set to allow cookies, you are consenting to our use of cookies.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. To make full use of designyourgift.co.uk and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. 

For more details about the cookies used by DesignYourGift.co.uk, please click check our Privacy Policy .

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, please note designyourgift.co.uk website like many other shopping websites will not work when cookies are blocked.

 Internet Explorer: 
- In the tools menu, select "Internet options". 
- Click the privacy tab. 
- Adjust the slider which has six settings. 
- The slider allows you to control the type of cookies that will be stored.   

Mozilla Firefox: 

- In the tools menu, select "Options". 

- Select the privacy tab in the options box. 

- Choose "Use custom settings for history" to adjust the settings. 

Google Chrome: 

- In the settings menu, select "Show advanced settings" at the bottom of the page. 

- Select the "Content settings" button in the privacy section. 

- The top section of the page allows you to set the cookies you want to keep. 

- The same page also allows you to clear any cookies currently stored.   

 Apple Safari: 

 - In the settings menu, select the "Preferences" option. 

- Open the privacy tab. 

- Select the option you want from the "block cookies" section.   

*Remember that by following these steps, you may not be able to access all or parts of our site.

When placing an order, you can choose either our standard free delivery or fast track delivery. 

Either way you will get a confirmation after placing the order, then you will receive another email confirmation when your order is shipped. 

For Standard FREE delivery please allows 2 days after shipping for your order to be delivered. 

For Fast track shipping we will send you a tracking number after your order been shipped.

The delivery time of your order depends on your chosen delivery method and wither a promotional offer has been used with the order.

STANDARD DELIVERY:  2 Working days to dispatch  1 to 3 working days for delivery.

PRIORITY DISPATCH:  1 Working days to dispatch 1 to 3 working days for delivery.

PRIORITY DELIVERY: 1 Working days to dispatch 1 working days for delivery.  

Please note that Some promotional offer codes add extra days to the production time due to expected volume increase in our production line. 

Standard Delivery:

Small Items by Royal Mail 2nd Class / Large items by 48hr courier, delivered within 2-4 working days of dispatch, but may take up to 14 working days after the date of dispatch.

First Class Delivery:

Small Items by Royal Mail 1st Class / Large items by 24hr courier, delivered within 1-2 working days of dispatch, but please allow 10 working days after the date of dispatch. 

Tracked Delivery:

Includes parcel tracking and normally delivered the next working day after the dispatch date, but can take up to 3 working days after the date of dispatch. 

We use Royal Mail as our main delivery service provider but in certain cases we use DPD for our Fast track Orders

Unfortunately, we do Not deliver abroad at the moment.

We accept all the major credit and debit cards and you can now pay using Google Pay.

When paying with a debit or credit card, the payment is always made through a secure form, and your card details will not be saved unless you select this option when placing your order. If you choose to save your card details for next time, they will be securely stored and encrypted in our payment system.

We would like you to enjoy our products as long as possible so that your precious moments do not fade away. However, please note that due to the nature of our products, they might get used or faded with regular handling. Therefore, we advise that their life span is 6 months.

We're really sorry to hear that you are not happy with the quality of your order. 

Customer satisfaction is our top priority, so we will do our best to find the best solution for you.

PleaseContact us to let us know what the problem is along with your order Number. 

You'll find your order reference in your order confirmation email and in “My Account”Under order history.  

Please ensure you describe and include photos of the defected Product that you received to show exactly what the problem is. In this way we will be able to help you as quickly as possible.

*Please be aware that you will have to pay the cost of returning the Product to our nominated address. 

Your order can be fully refunded or replaced up to 14 days after the day of delivery, but only if: 

- the Product you received is faulty 

- it is not as we describe it 

- its quality is not satisfactory